WLAN Solutions for Managed Service Providers
The Need for Wi-Fi as a Service
If you are a Managed Service Provider, then 7signal has the comprehensive solution you need to service customers properly. IT departments are attracted to managed services as a way to manage costs and add applications as more business functions migrate to mobile and cloud platforms. The opportunity for MSPs is significant and they need solutions that can monitor and track Wi-Fi performance according to service level agreements. They need systems that can provide proactive insights and Wi-Fi analytics along with dashboards and instant notifications when service levels start to slip out of compliance.
The Wi-Fi Performance Management Solution
The necessary resources to implement a robust state-of-the-art Wireless LAN that delivers reliability and performance is challenging for many enterprises. WLANs can be expensive and complex to deploy, therefore, many IT organizations are looking to Managed Service Providers to support managed Wi-Fi services.
7signal’s Wi-Fi performance management system for Managed Service Providers is the only solution that proactively pinpoints performance issues before your customers know they exist. This avoids truck rolls and enables operators to troubleshoot issues remotely.
7signal offers many benefits to MSPs:
- Continuous user experience testing for data and voice applications
- Full coverage of indoor or outdoor facilities
- Central monitoring of many customers with hierarchical partitioning
- Automatic notifications sent when KPIs fall below preset thresholds
- Easy to generate reports to show customers performance against SLAs
7signal’s technology complements the management capabilities of existing WLAN controllers by delivering visibility into compliance aspects of the entire network. As a result, MSPs can evaluate and analyze the whole WLAN environment, as well as identify customer application performance, across the wireless and wired network.
The Wi-Fi Analytics You Need
Until now, wireless network tools were only able to identify failure or poor performance at the network level, such as a failing access point or lack of resources in a switch. This was helpful in identifying equipment failure issues, but did not provide detail as to the cause or impact to end users.
The 7signal Wi-Fi performance management system takes a unique approach to network performance monitoring by actively and passively measuring all data flowing through wireless access points. By measuring how users actually experience the Wi-Fi network, MSPs give assurance to their customers. Here are a few of the quality of experience Wi-Fi analytics you have at your disposal:
- Data throughput – both upload and download
- URL web page download speed
- Voice quality – jitter with MOS scoring