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Modern enterprises can’t afford persistent voice quality issues in VoIP communications. Fortunately, performance indicators can be monitored from the end-user’s perspective to enable faster response times. More enterprises are reaping the benefits of Voice over Internet Protocol (VoIP), which include lower costs, greater platform flexibility, and the ability to call from anywhere with an internet […]

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How does Mean Opinion Score (MOS) testing for VoIP services work? In our digital world, users can become frustrated right away if communications technology doesn’t work seamlessly. And with the rise in popularity of Voice over Internet Protocol (VoIP) services, that satisfaction is now dependent on call quality and the performance of an Internet connection. […]

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Wi-Fi Calling: Ready or Not, Here it Comes!

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Business Calling Shifts to the Smartphone In the 2000’s everyone moved from PSTN to IP PBXs and VoIP desk phones. Then, as we embraced smartphones and started doing more things on them, taking business calls on them was a foregone conclusion. Over the last decade, there has been a steady growth in the number of […]

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  When dealing with network performance, it is often the case that we get lost in the technical details – how fast can I push data through this network? What are the delays like? How many packets are being lost? Those details are relatively easy to understand and measure, yet they don’t give a complete […]

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