Eric is responsible for building a world-class customer-centric brand focused on delivering high quality and highly productive experiences for its customers. A visionary and passionate customer advocate, Eric has been at the forefront of the customer experience management movement as a public speaker and published writer for the past ten years.
Formerly of Virtual Hold Technology in Akron, Eric has over fifteen years of experience in the communications industry. Eric combines technical know-how with an understanding of the challenges facing today’s enterprises. Eric received his BBA from the University of Cincinnati and Executive MBA from Baldwin Wallace University.