Administration by OS

Control Panel’, ‘Add or Remove Programs’, program name: ‘MobileEyeAgent’. Also, delete the entire 7signal Solutions, Inc directory.

Or run a PowerShell script like this:

$ME = Get-WmiObject -Class Win32_Product | Where-Object -Property Name -eq -Value "Mobile Eye"
$ME_uninstall = $ME.LocalPackage
msiexec /x $ME_uninstall /qn

Also, delete the entire 7signal Solutions, Inc directory.

You may also go to the Devices page and click the trash can icon to the far right of the device. This will delete the device and all of its data from the system. There is no undo.  It will also uninstall Mobile Eye from the device if it's connected to the cloud and "seen" by 7SIGNAL. Devices that are under license-lock will be deleted after the license-lock expires.

Add the following statement to the application.properties file: updates.enabled=false

With PowerShell you can run a script like this:

$filePath = "C:\Program Files (x86)\7signal Solutions, Inc\MobileEyeAgent\application.properties"
$lineToAdd = "updates.enabled=false"

# Check if the file exists
if (Test-Path $filePath) {
    # Add the line to the file
    [Environment]::NewLine
    Add-content -Path $filePath -Value $lineToAdd -Force
    Write-Host "Line added to $filePath"
} else {
    Write-Host "File not found: $filePath"
}

When troubleshooting, Support may ask you to run a utility that gathers more detail.  Open Powershell and go to the following directory: 

C:\Program Files (x86)\7signal Solutions, Inc.\mobileeyeagent

Then type, support\get_device_info.ps1

Email the zip file to 7SIGNAL Support.

/Users/Shared/Library/Logs/7signal

 /Library/Application\ Support/7signal/start_agent.sh

 /Library/Application\ Support/7signal/stop_agent.sh

 /Library/Application\ Support/7signal/restart_agent.sh

 installer -pkg /Library/Application\ Support/7signal/mobile-eyeq-agent-uninstaller.pkg -target /Library/Application\ Support/7signal/

You may also go to the Devices page and click the trash can icon to the far right of the device. This will delete the device and all of its data from the system. There is no undo.  It will also uninstall Mobile Eye from the device if it's connected to the cloud and "seen" by 7SIGNAL. Devices that are under license-lock will be deleted after the license-lock expires.

/opt/7signal/MobileEyeAgent/logs

(application files are located at /opt/7signal/MobileEyeAgent)

1. Open the Mobile Eye app
2. Click 'Share Logs' button at the bottom of the screen
3. Select the application you want to use to transmit the log files.
4. Submit a support case at https://www.7signal.com/request-support .
   Since the form doesn’t support file uploads, please reply to the 'Case Submitted' email notification and attach your log file(s) to send to support.