Blog: Wi-Fi Insights, Trends, News and More from Experts - 7SIGNAL

USE CASES: Wi-Fi Optimization for Medical Environments

Written by Don Cook | Jan 28, 2025 12:00:00 PM

In healthcare environments, reliable Wi-Fi isn’t merely a convenience—it’s a necessity. From patient registration to staff communication, medical-grade networks are implemented to power critical applications aimed at enhancing patient experiences, enabling hospital workflows, and ensuring compliance with onerous privacy standards.

Unsurprisingly, in such high-stakes settings, maintaining optimal performance comes with a unique set of challenges. These include the ability to efficiently troubleshoot connectivity issues, optimize performance across an expanding network of devices and range of use cases, and ensure seamless monitoring and reporting to support future maintenance and investments.

In this article, we look at practical Wi-Fi optimization use cases. We demonstrate how tools like 7SIGNAL can help your IT teams and executives address connectivity pain points, improve network reliability, and support the strategic goals of your hospitals and care facilities.

In particular, we discuss use cases related to: 

LEARN MORE: Why You Need to Optimize Your Hospital's Wi-Fi Network

Troubleshooting

In care settings, Wi-Fi disruptions can have far-reaching impacts. Something as simple as a malfunctioning adapter can delay patient care, hinder staff communication, or negatively affect patient trust. The problem is, without the right tools, uncovering points of failure in complex medical networks is akin to finding a needle in a haystack. This is why timely troubleshooting is such a critical aspect of network management, and why tools like 7SIGNAL are such powerful allies to hospital IT teams and network managers.

With this in mind, we’d like to focus on the most common troubleshooting pain points impacting our customers and partners in the health services industry. In particular, we address the following:

Root Cause Identification

For IT teams, wireless engineers, and network managers, diagnosing Wi-Fi performance issues in medical environments can feel like finding a needle in a haystack. Whether it’s a problematic device, a faulty access point, or an overloaded client, quickly identifying the root cause is essential to maintaining seamless operations in high-stakes settings like hospitals and clinics.

  • The 7SIGNAL Solution: Our solution empowers IT engineers, senior wireless engineers, and network managers to pinpoint issues with ease. With KPI dashboards for individual network elements and pre-defined performance thresholds with automated alerts, teams can immediately see what’s wrong and where—whether it’s an underperforming access point or a device struggling to connect.
  • The Benefits of Using 7SIGNAL: 7SIGNAL makes root cause identification easy, giving you the ability to catch issues before end users notice them, reducing downtime and preventing disruptions. Proactively addressing these issues ensures faster Mean Time to Resolution (MTTR) and safeguards the uninterrupted network performance critical to patient care and staff workflows.

Diagnosing End-User Errors

One of the most difficult aspects of troubleshooting Wi-Fi errors is understanding end-user complaints. Vague suggestions like "the Wi-Fi is down" offer little clarity into what’s actually wrong. Medical-grade Wi-Fi optimization solutions enable teams to monitor network performance directly from the end-user’s perspective, cutting through ambiguity to uncover actionable insights.

  • The 7SIGNAL Solution: With features like KPI dashboards, pre-defined performance thresholds, and detailed visibility into client specs, OS, and configurations, IT professionals can pinpoint underperforming devices or misconfigured clients without time-consuming user interviews.
  • The Benefits of Using 7SIGNAL: This streamlined approach accelerates the problem discovery phase, helps detect similar issues in other clients, and ensures client-side issues are addressed proactively. The result is better network reliability, reduced downtime, and faster MTTR to support critical healthcare operations.

Other Troubleshooting Use Cases

Medical-grade Wi-Fi optimization solutions like 7SIGNAL tackle a wide range of additional troubleshooting challenges. These include the ability to…

  • Address firmware issues in VoIP phones.
  • Uncover upstream network congestion issues.
  • Discover device-specific problems like adapters, drivers, and configurations for Workstations on Wheels (WoWs).
  • Track OS-specific issues, including those on Linux.

Whatever the problem, 7SIGNAL ensures faster resolution and smoother network experiences.

LEARN MORE: Focus on patient care, not connectivity issues.

Network Optimization

These days, healthcare networks must be capable of supporting a growing variety of devices, applications, and use cases—from Workstations on Wheels (WoWs) to medical imaging systems. Performance optimization ensures your Wi-Fi environment is robust, efficient, and future-ready.

For example, by leveraging solutions like 7SIGNAL, your IT teams can proactively identify trouble spots, make informed upgrade decisions, and optimize connectivity for critical workflows like patient registration, clinician communication, and data sharing—all while avoiding unnecessary infrastructure costs.

In this section, we turn our attention to the most common network optimization pain points in the health services industry. In particular, we address the following:

Roaming Support for Critical Devices and Applications

Roaming issues can disrupt workflows and impact care quality in hospitals, where devices like Workstations on Wheels (WoWs), Vocera cards, medical tablets, IoT solutions, and guest devices rely on uninterrupted connectivity. 

  • The 7SIGNAL Solution: Our solution helps IT teams and network architects create a high-performing wireless environment that supports both essential and non-essential devices. With tools like KPI dashboards, pre-defined performance thresholds, and detailed client-level insights, you can proactively spot trouble areas and identify under-performing clients. These insights enable informed decisions on network improvements, device upgrades, and traffic management.
  • The Benefits of Using 7SIGNAL: By optimizing for seamless roaming, hospitals can build a network that handles critical applications like patient registration, clinician communication, and data sharing with ease. Additionally, robust connectivity ensures enjoyable experiences for guest networks and supports future growth and emerging use cases—all while saving costs and boosting operational efficiency.

Streamlining Support Workflows and MTTR

Timely resolution of network issues is critical in the healthcare industry, where delays can impact both operations and the quality of patient care.

  • The 7SIGNAL Solution: With a centralized, global view of the network, pre-defined performance thresholds, and automated alerts, IT teams can catch problems early, proactively create tickets, and avoid relying on inconsistent end-user reports.
  • The Benefits of Using 7SIGNAL: These tools enable faster issue resolution, reduce ticket backlogs, and ensure tasks are distributed effectively across support teams. This leads to smoother connected experiences, quicker complaint resolution, and more time for IT teams to focus on strategic, high-priority projects.

Supporting Growing Device Ecosystems

As hospitals expand their reliance on connected devices, and as personal devices continue to consume more data, ensuring seamless performance across competing demands is essential. It requires the ability to support a variety of existing and new connectivity use cases, proactively identifying network trouble spots and poor-performing clients, data-informed upgrades, and more.

  • The 7SIGNAL Solution: Our solution enables proactive traffic management decisions by revealing how your network is handling current data demands. It also helps you identify trouble spots at both the infrastructure and client level, giving you the ability to triage network issues and approach them methodically.
  • The Benefits of Using 7SIGNAL: This enables support for new and existing use cases, avoids unnecessary infrastructure upgrades, and ensures a robust network capable of handling critical tasks like patient registration, clinician communication, and timely data sharing. In short, it helps create future-ready Wi-Fi environments that saves on costs while delivering top-tier performance for both essential and non-essential networks.

Other Performance Optimization Use Cases

From improving connectivity across multiple locations to supporting high-bandwidth activities like medical imaging and video integrations, medical-grade Wi-Fi optimization addresses a wide range of performance needs. With enhanced visibility into network design, IT teams can back decisions with data, maintain baseline KPIs, and streamline device upgrades.

7SIGNAL ensures smooth data transfers, instant communication between providers, and reliable performance for new solutions like EMR systems. By optimizing for interference, guest access, and growing device demands, hospitals can build a Wi-Fi network that delivers exceptional reliability, scalability, and support for critical applications.

LEARN MORE: Extend the useful life of your WLAN and endpoints.

Performance Monitoring

Performance monitoring is key to maintaining optimal Wi-Fi performance. With real-time insight into both infrastructure and end-user devices, network managers can identify potential issues before they affect patient care or disrupt workflows. By using tools like KPI dashboards and automated alerts, hospitals can ensure that both essential and guest networks perform reliably, making data-driven decisions to optimize the network and support a wide range of medical and administrative applications.

In this section, we dig into two of the most common performance monitoring pain points in the health services industry. In particular, we address the following:

Enhancing Network Visibility

In complex healthcare environments, gaining a centralized, global view of the entire network—from end-user clients to infrastructure—is critical for maintaining optimal operations. 

  • The 7SIGNAL Solution: With KPI dashboards, pre-defined performance thresholds, and detailed insights into client specs, OS, and configurations, IT teams and executives can proactively spot issues before they escalate.
  • The Benefits of Using 7SIGNAL: This improved visibility not only supports seamless guest and non-essential network experiences but also enables data-driven decisions for network upgrades and device optimization. By enhancing overall performance, hospitals can ensure efficient patient registration, effective clinician communication, timely data sharing, and smooth operational workflows—all while saving money and improving care quality.

Monitoring End-User Wi-Fi Experiences

Understanding how end-users experience the network is key to ensuring reliable performance in healthcare environments.

  • The 7SIGNAL Solution: With a centralized view of client devices, including details like configurations, operating systems, and manufacturers, IT teams can audit the performance of various devices and identify potential issues early.
  • The Benefits of Using 7SIGNAL: By leveraging KPI dashboards, pre-defined performance thresholds, and detailed client insights, teams can ensure that network design translates into positive connected experiences. This approach supports informed decisions on device upgrades, deprecations, and purchases, saving money and improving operational efficiency. This leads to smoother workflows, better resource utilization, and a network that meets the demands of modern healthcare.

LEARN MORE: Endpoint monitoring and detection.

Reporting

Accurate and actionable reporting is essential for demonstrating the value of a hospital's Wi-Fi network. With automated performance reports, IT teams can showcase network reliability, identify under-performing areas, and justify resource allocation to hospital leadership. These reports not only help communicate Wi-Fi performance but also support informed decisions on network improvements, device upgrades, and long-term strategies, ensuring the network continues to meet the demands of critical healthcare applications.

In this section, we look at reporting pain points. In particular, we address the following:

Generating Performance Reports for IT and Hospital Leadership

Communicating the performance and value of Wi-Fi networks is essential for gaining support from IT leadership.

  • The 7SIGNAL Solution: With dashboards designed for benchmarking performance, teams can generate automatic reports that highlight Wi-Fi quality, pinpoint under-performing areas, and demonstrate overall network reliability and value.
  • The Benefits of Using 7SIGNAL: These reports help IT teams effectively justify costs and resource needs, ensuring leadership understands the critical role the network plays in supporting hospital operations. By providing clear, actionable insights, these reports also strengthen collaboration between teams and decision-makers, paving the way for smarter investments and long-term improvements.

Automated KPI Alerts

When network KPIs fall below acceptable thresholds, timely action is critical to maintaining seamless operations.

  • The 7SIGNAL Solution: With alarms that generate automatic alerts, IT teams can stay ahead of under-performing areas and address issues before they escalate.
  • The Benefits of Using 7SIGNAL: These alerts, integrated into performance benchmarking dashboards, provide the data needed to demonstrate Wi-Fi performance and its impact on hospital operations. By highlighting both strengths and trouble spots, teams can justify costs and resource requirements effectively, ensuring the network continues to meet the demands of modern healthcare.

LEARN MORE: Ensure a thriving digital experience for end users.

Achieving Goals Set by Hospital Leadership

Finally, for healthcare executives, Wi-Fi optimization directly supports strategic goals like improving patient satisfaction, operational efficiency, and overall care quality. Ensuring that Wi-Fi performance aligns with HCAHPS standards prevents connectivity issues from negatively impacting patient experiences.

Optimized networks enable hospitals to see more patients by streamlining processes, such as patient registration, while ensuring critical workflows like clinician communication are supported by voice-grade Wi-Fi. Additionally, improvements in ticketing systems, support workflows, and MTTR free up IT resources to focus on innovation, keeping the hospital agile and patient-centric.

Learn More From the 7SIGNAL Experts

We’re always here to answer your Wi-Fi questions at 7SIGNAL. Our enterprise Wi-Fi optimization platform helps you plan and execute a healthier network. Contact us to learn more.

7SIGNAL® is the leader in enterprise Wi-Fi optimization, providing insight into wireless networks and control over Wi-Fi performance so businesses and organizations can thrive. Our cloud-based platform continually tests and measures Wi-Fi performance at the edges of the network, enabling fast solutions to digital experience issues and stronger connections for mission-critical users, devices, and applications. Learn more at www.7signal.com.