Running applications like a Learning Management System or video conferencing tool in an uncontrolled and widely variable environment presents a unique challenge to IT and operations leaders because of the lack of visibility and control over the environment.
Almost overnight your students, faculty and staff transitioned to remote environments and your teams lost the ability to identify and resolve connectivity issues quickly. 7SIGNAL’s Mobile Eye® provides the only solution on the market that gives IT & networking professionals visibility into home networks regardless of the ISP or router. Gain visibility into the performance of any Windows®, macOS® or Android® by deploying and endpoint-based digital experience monitoring solution.
Gain a Competitive Advantage
Technology is increasingly seen as a crucial enabler and competitive differentiator for higher education institutions. A larger portion of your technology depends on a reliable connection to the Internet. If connectivity fails your technology ecosystem cannot be supported and digital experience suffers. The end user doesn’t blame the internet they blame the institution and the technology for their poor experience.
Deployment & Operations
Mobile Eye from 7SIGNAL can be deployed and removed from most Mobile Device Management (MDM) software platforms or downloaded from a mobile store or direct link. The endpoint-based agent can be set to uninstall automatically after a period of time or remain on the device for continuous monitoring. Mobile Eye is lightweight and has a minimal impact on battery life because processing of data is done in the Amazon cloud and not on the client.
We also have special pricing for our Higher Education customers. Contact us today to discuss.
Avans University of Applied Sciences, established in 1812, located in the Netherlands. It is recognized as one of the best major universities of applied sciences in the region with a student enrollment of 28,000 and a staff of 2,000.
“Our WLAN had become a mission critical service for students and staff,” stated Kees Pronk, Network Administrator. “Often during exams and peak hours, I was running scripts on controllers to gather information on how our wireless network was coping with the load. We felt the Wireless LAN equipment and portable tools did not offer the information we needed to really optimize network performance and maintain the users’ quality of experience. We decided we needed to look at complementary solutions and came across 7SIGNAL.”
Avans deployed 7SIGNAL Wi-Fi performance management system and initiated an optimization project for its Student Learning Center. After obtaining a baseline over a few days, 7SIGNAL created an optimization plan consisting of recommended Wireless LAN configuration changes. Avans and 7SIGNAL together implemented five rounds of changes to the Wi-Fi network over three weeks in an effort to substantially elevate the student experience.
After each change, the impact to Avans’ Wi-Fi network was analyzed and verified by the 7SIGNAL software and team of Wi-Fi performance experts. The results showed dramatic Wi-Fi improvements in throughput and other user experience metrics. It was also determined that in a high density Wi-Fi environment, RF automation from the controllers did not always configure the network optimally. Kees Pronk, in commenting on the optimization experience, stated, “Our Wireless LAN was providing reasonable performance, but with the experience and data provided from 7SIGNAL, we found so much opportunity for improvement. I learned during this process that you cannot manage what you cannot measure. Now with 7SIGNAL, we get Wi-Fi performance data continuously. Feedback from our students has been very positive and in social media, we see messages that our Wi-Fi is really fast.”
Avans elected to expand the 7SIGNAL coverage to additional locations in 2 other cities, Hertogenbosch and Tilburg, at similar location study centers with high-density Wi-Fi serving many students. Network device optimization is being repeated by utilizing the data and information from the Learning Center experience. The solution allowed network managers to optimize the different Wi-Fi networks using meaningful metrics reflecting the quality of Wi-Fi experience from the end-user point of view.
Learn how a Avans University in The Netherlands overcame Wi-Fi challenges experienced by students and faculty.Get The Case Study
This infographic has interesting stats about how college students really feel about the importance of the campus Wi-Fi network.View It Now