Focus on patient outcomes, not connectivity!

Fast, reliable Wi-Fi is critical to delivering great patient care.  Hospitals that can troubleshoot, pinpoint and resolve Wi-Fi issues quickly empower caregivers to focus on patient outcomes, not connectivity. 7SIGNAL bridges this gap between caregivers and IT with a Wireless Network Monitoring platform.

Recommended blog: Why Your Hospital’s Wi-Fi Network May be Giving You Problems

Why do hospitals need wireless network monitoring?

  • Patient outcomes depend on patient information capture and delivery between physicians, nurses and other caregivers on treatments. 7SIGNAL continuously monitors the Wi-Fi network and medical devices and sends notifications before you get a helpdesk call.
  • Disconnected devices cause patient safety issues. Going back to manual paper-based forms during outages or data corruption issues with enterprise devices can cause patient safety issues. Correct data is especially critical during care transitions where 80% of all serious medical errors occur.  7SIGNAL is installed on the client and acts as a continuously running utility to solve connection issues.
  • Patient satisfaction and the correlation to connectivity. Each patient within a hospital has on average 3-6 devices attached to them. If it takes a nurse between 5-15 minutes to visit each patient and check all vital signs, he or she can visit about 4-12 patients per hour. What happens if the connection is lost?  Connected devices save time, increase quality of care and increase patient satisfaction.  7Signal is the solution “Connected Hospitals” depend on for connectivity.

Mobile Eye for Hospitals 

Get more out of your wireless devices and workstations on wheels by ensuring a phenomenal Wi-Fi experience. 

Mobile Eye™ from 7SIGNAL is an enterprise Software as a Service (SaaS) application developed and patented by 7SIGNAL and is used by dozens of hospitals keep wireless IoT and devices connected. 

Simply install Mobile Eye on any Windows, macOS or Android device and the application runs passive and active Wi-Fi tests 24/7 – helping engineers find and fix Wi-Fi issues and keeping applications and wireless devices performing optimally. 

Eliminate finger pointing between the manufacturer and network teams by knowing the root cause of Wi-Fi issues. 

Wi-Fi performance tests are discretely run on laptops, tablets and scanners at pre-defined intervals in the background and are unnoticed by the user. Wi-Fi experience results are uploaded to the cloud. Trending data and comparison analytics are available along with device data such as WLAN drivers and signal strength. With built-in reports, issues can be resolved before the user experiences an issue. 

Sapphire Eye for Hospitals 

Wi-Fi does not run itself.  It needs to be monitored and managed.

Sapphire Eye™ from 7SIGNAL is a state-of-the-art software enabled Wi-Fi sensor that is uniquely designed to help network and wireless engineers find and fix Wi-Fi issues from anywhere.  Simply install Sapphire Eye and the sensors monitor monitor the service levels of your access points.  Up to 6 access points per sensor.

Wi-Fi data is analyzed within the Sapphire Eye and the results are sent to the Amazon cloud where graphically displayed in the dashboard. Sapphire Eye helps engineers find and fix the most complicated Wi-Fi issues relating to:

  • Congestion
  • Coverage
  • Co-channel & radio interference
  • Network services
  • WLAN configuration

Akron Children’s Hospital Boosts Wi-Fi Performance, Patient Satisfaction

Challenge

Under the leadership of its CIO, Tom Ogg, Akron Children’s Hospital, the largest pediatric hospital in Northeast Ohio, continues to expand their use of Wi-Fi by implementing new web-based applications and adding clinical and other IoT devices while supporting a larger user population of caregivers and patients.

Hospital operations included 360 beds, 1,000 wireless access points and over 800 wireless client device connections running critical hospital wireless applications and terminals such as IV pumps, VoIP call badges, Workstations on Wheels, tablets, access to the Epic electronic medical record and billing systems, and guest networks. The number of medical Wi-Fi devices used for patient care purposes was expected to triple within 4 years and continue growing rapidly in the future.

 

Solution

7SIGNAL provided an enterprise-cloud solution that enables Akron Children’s Hospital to focus on patient outcomes, not connectivity.  Caregivers and patients roam on connected devices throughout the hospital while 7SIGNAL provides continuous Wi-Fi monitoring, alerting and reporting in the background.

With this additional capability, Akron Children’s could now improve the hospital Wi-Fi network performance to better meet requirements for delivering exceptional patient care, as well as support mission critical applications and wireless medical devices. The system was initially deployed in the Neonatal Intensive Care Unit (NICU), the Emergency Department (ED) and one remote clinical facility.

Results

The team from Akron Children’s Hospital implemented corrective actions on these areas to improve Wi-Fi network performance and end user experience. The initial optimization phase delivered the following impact:

  • Throughput increased by up to 110%
  • Packet losses reduced by 80%
  • Retransmissions reduced over 50%
  • End-to-end network delays reduced by 35%
  • Client’s ability to receive access point beacons increased by 20%

After being initially deployed in the NICU, ED and remote clinical locations, and with the upcoming Epic electronic medical record deployment, it was determined that the improved Wi-Fi network performance implemented in the three areas of the hospital were still insufficient for the planned rapid growth in device count, new applications and traffic volume growth. The decision was made to install 7SIGNAL in all critical clinical areas of the hospital and five remote medical facilities, as well as upgrade and optimize their Wi-Fi network to support new 802.11 standards.

Link to this page to see a description of the essential 7SIGNAL operational principles from a HIPAA requirements perspective.

Video: Customer Success Story | St. Elizabeth’s Hospital

Watch Scott Saluga, Senior Wireless Engineer at St. Elizabeth's Hospital present LIVE at Wi-FiTrek 2019

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Children's Hospital - Full Case Study

A Midwest hospital found and fixed numerous Wi-Fi issues with 7SIGNAL and use it for ongoing Wi-Fi assurance in the hospital.

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