Why Monitor a Wireless Network from the End-User’s Perspective?

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Why Monitor a Wireless Network from the End-User’s Perspective?

Learn why taking a proactive approach to wireless network monitoring makes the biggest impact in performance

You may think you’ve done everything right in your wireless network monitoring strategy: placed access points effectively, chosen the right products, and at least implemented network monitoring. So why is Wi-Fi performance still a problem in your enterprise?

One big factor is whether or not you’re monitoring the end-user experience. Without monitoring from this standpoint, there is a lot that can be missed about your wireless network. Connections must be verified, and application performance tracked continuously so that network managers can deal with problems as soon as they happen.

What follows is an overview of benefits of monitoring from this perspective and why 7SIGNAL’s products stand out because of our unique approach.

Monitoring from the client perspective

Many monitoring tools observe a Wi-Fi network and performance from the infrastructure perspective; from the back-end of operations. But this approach means that end users may experience a problem and complain about it long before IT managers even know about and can resolve an issue. This type of reactive monitoring tool doesn’t provide valuable knowledge about what a user is actually seeing and experiencing.

By monitoring performance proactively based on user devices, issues are found and network managers are alerted as soon as they happen. Invaluable data is able to be gathered and analyzed to improve the network, as well as design strategy and best practices for future implementation and expansion.

This is an especially important aspect of monitoring in today’s environment, where there are a variety of smart devices within the Internet of Things (IoT) as well as BYOD policies, which add many devices to the wireless network that create new challenges which must be quickly addressed.

Client experience monitoring can empower your enterprise to ensure continuous connectivity and quality, gaining the ability to solve issues before they significantly impact experience. This is what it means to take a truly proactive approach in monitoring your network—the more real-time details and data about performance, the better.

7SIGNAL’s end-user monitoring tools

Instead of only tracking the network infrastructure, 7SIGNAL takes wireless network monitoring a step further by monitoring the client experience in real time.

7SIGNAL’s Mobile Eye is a mobile sensor that is key to a successful wireless network monitoring program. This tool diagnoses Wi-Fi problems at each end point, and it is installed on the end user’s wireless device. Every device with the Mobile Eye installed reports back on the Wi-Fi experience, and tests are run on devices without the clients noticing them.

Other benefits of the Mobile Eye include:

  • WLAN performance can be monitored remotely
  • The Eye is compliant with GDPR
  • AP- and device-agnostic
  • A problem’s cause can be pinned down in an instant, whether its wireless or wired
  • Valuable user experience data
  • ROI visibility

The Sapphire Eye is a Wi-Fi performance sensor that is designed to measure Wi-Fi connectivity and conducts analyses of and monitor access points. The Sapphire Eye monitors the following key performance indicators:

  • Packet loss
  • Throughput
  • Latency
  • Jitter
  • Voice quality
  • Success and retry rates
  • Beacon availability
  • Airtime and channel utilization

This data is gathered and analyzed within the Sapphire Eye and is then stored in the Amazon cloud, making it easier to collect, access, and analyze.

Other benefits of wireless network monitoring tools from 7SIGNAL include 100% SaaS delivery, enabling enterprise-wide visibility of Wi-Fi performance from any browser, and 50 to 100% improvement in baseline network performance after optimization. Your enterprise network will have less service disruption, operational costs will be lower, future upgrades can be planned effectively, and troubleshooting will be reduced 80 to 90%.

7SIGNAL® is a leader in enterprise Wireless Network Monitoring. The 7SIGNAL platform is a cloud-based Wireless Network Monitoring (WNM) solution that continuously troubleshoots the wireless network for performance issues – maximizing network uptime, device connectivity, and network ROI. The platform was designed for the world’s most innovative organizations, educational institutions, hospitals, and government agencies and is currently deployed at Booz Allen Hamilton, IBM, Kaiser Permanente, Walgreens, Microsoft, and many others. 7SIGNAL continuously monitors the connectivity of over 4 million global devices. Learn more at www.7signal.com.

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