New integration delivers real-time wireless intelligence directly into ServiceNow ITSM workflows, empowering help desk teams with useful insights and AI-ready network data for faster resolution.
CLEVELAND, Ohio, May 4, 2026 — 7SIGNAL®, the leader in enterprise Wi-Fi performance monitoring and digital experience optimization, today announced the general availability of its ServiceNow Integration. Launched in conjunction with ServiceNow Knowledge 2026 in Las Vegas, the solution connects 7SIGNAL’s cloud-based wireless performance platform directly with ServiceNow® IT Service Management (ITSM) workflows, allowing automated incident creation and enriched data for enterprise IT teams.
ServiceNow customers have long managed incidents without easy access to objective, device-level wireless performance data. When Wi-Fi issues arise, help desk teams often lack the context needed to resolve tickets efficiently. This leads to escalations and longer resolution times. The 7SIGNAL ServiceNow Integration addresses this gap. It automatically generates structured incidents with relevant wireless intelligence, giving service desk professionals insights right where they work.
“ServiceNow customers know that Wi-Fi problems too often overwhelm the help desk due to a lack of clear data. Our new integration delivers real-time wireless intelligence directly into ServiceNow incidents, equipping help desk teams with the context they need to resolve issues faster, reducing escalations and keeping end users productive.” — Eric Carmulli, VP of Customer Success, 7SIGNAL.
Key Benefits
- Automated incident creation in ServiceNow triggered by detected Wi-Fi performance issues
- Enriched tickets with contextual wireless data for faster triage and resolution
- Support for both 7SIGNAL Sensors and Agents with centralized alarm configuration
- Continuous connectivity supporting AIOps and workflow automation capabilities for ServiceNow users
The solution is available immediately to all 7SIGNAL customers at no additional licensing cost.
See the ServiceNow Integration In Action.
About 7SIGNAL
7SIGNAL® is the leader in enterprise Wi-Fi optimization, delivering AI-powered visibility from the network core to the client edge. Its patented platform, now enhanced with the EYERIS AI agent, interprets complex performance data into plain-language root causes and actionable recommendations—empowering IT and help desk teams to resolve issues faster and prevent downtime. Trusted by retail, logistics, manufacturing, higher ed, healthcare systems, and large-scale enterprises worldwide, 7SIGNAL delivers seamless connectivity for mission-critical operations. Learn more at www.7signal.com.
Media Contact
David Finkelstein
Director of Marketing, 7SIGNAL