What Is 7SIGNAL’s Virtual Engineer Service?

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What Is 7SIGNAL’s Virtual Engineer Service?

The Virtual Engineer Service provides valuable guidance and network support for enterprises.

Your enterprise workforce depends on a consistent, high-quality wireless network. Video conferencing, project management, and cloud computing solutions all require seamless and dependable Wi-Fi. Businesses can’t operate normally without it.

An important part of maintaining a Wi-Fi solution is consistent monitoring and testing. Monitoring tools allow you to stay proactive while addressing issues, often before the end-user notices a change in service. 7SIGNAL’s monitoring services help you keep an eye on what’s happening with your network, 24/7.

Our onboarding services assist your IT team in deploying the Sapphire Eye and Mobile Eye devices. And our optimization services help you gather data and implement changes that will help your large organization improve Wi-Fi performance.

Another solution we provide is our Virtual Engineer Service, which offers even more benefits to your network planning team. Here’s what you need to know:

The Virtual Engineer Service provides complete support

No matter where your team is located, 7SIGNAL has you covered. Work with experts who can help you keep your business moving forward with consistent Wi-Fi, with no downtime and fewer problems.

Common issues faced by enterprise networks include high congestion, which causes drops in service, and interference, making it a challenge to stay productive. With all the devices your team is using—from smartphones to wearables to laptops—throughput and latency can cause significant problems for large organizations.

Our Wireless Network Monitoring (WNM) platform – equipped with Mobile Eye and Sapphire Eye –  gives continuous visibility into how your Wi-Fi is performing on the user end. The platform helps manage common network issues like congestion, coverage, interference, packet loss, latency and jitter, throughput, and more.

To complement the integration of the WNM platform, our Virtual Engineer Service ensures that you’re using the tool to its fullest for your specific network configuration and needs.

You’ll be assigned a virtual engineer from 7SIGNAL who will:

  • Customize the services we provide based on the needs of your business.
  • Focus on helping you attain your business objectives.
  • Provide support in design, testing, implementation, training, and operations for the WNM platform.
  • Meet with you regularly about how to configure your network and other requirements, in addition to continued support.
  • Help you avoid common problems by using technical and engineering (TAC) resources from 7SIGNAL.
  • Identify and proactively address WLAN issues.
  • Offer expert recommendations for optimizing the network.

Your relationship begins with a Statement of Work (SOW) that outlines all services the engineer will provide based on your needs and requirements.

The additional benefits of 7SIGNAL’s Virtual Engineer Service

Working with a virtual engineer has advantages beyond using the WNM platform on your own and takes onboarding a step further. Key benefits include:

  • Streamline training and implementation of the monitoring platform across your teams.
  • Get help with network troubleshooting.
  • Improve network uptime.
  • Reduce unnecessary operating costs.
  • Speed up and improve the deployment of the WNM platform.
  • Continued support and expertise from an experienced network engineer.

The Virtual Engineer Service from 7SIGNAL means you’ll always have a professional on your side to help you manage wireless network issues and support your team as you launch the technology.

Complete your wireless network management package with our onboarding and optimization services. Combining these services with the support and expertise of a virtual engineer will ensure that your Wi-Fi is consistently stable and high-performing.

As a large enterprise, reliable connectivity is necessary to stay competitive—and the solutions from 7SIGNAL ensure that you and your teams never miss a beat.

7SIGNAL® is a leader in Wireless Experience Monitoring. The 7SIGNAL platform is a cloud-based Wi-Fi performance management solution that continuously monitors the wireless network for performance issues—maximizing network uptime, device connectivity, remote worker productivity, and network ROI.  The platform was designed to support the Wi-Fi management needs of the world’s largest organizations, educational institutions, hospitals, and government agencies. 7SIGNAL continuously monitors the connectivity of over 5 million global devices. Learn more at www.7signal.com.

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